List elements of the communication process, using a teaching situation you are familiar with as an example.
Question 2 (Weighting: 2)
Explain why training is important for a prospective teacher/trainer.
Question 3 (Weighting: 3)
Explain the significance of effective listening, using a teaching situation you are familiar with as an example.
Question 4 (Weighting: 3)
Explain three communication techniques appropriate to use in group training situations.
Question 5 (Weighting: 3)
Explain three communication techniques appropriate to use in multicultural training situations.
Question 6 (Weighting: 8)
Write one page on a situation where a breakdown in communication has occurred. Give your views on how to overcome these problems.
Question 7 (Weighting: 6)
Explain, briefly, what you think each of following phrases means:
a. People are different;
b. Empathy;
c. Knowing yourself helps you understand others.