The CEO of Savannah Engineering,

  The CEO of Savannah Engineering, Inspection and Insurance Company (SEIIC) often says, “Our most important asset walks out the door every night.” The company relies on the knowledge and skills of its employees for its success. Without its human capital, the company has little to offer its customers. As noted in the introduction to the case, SEIIC has been experiencing difficulty in meeting customer service expectations and is experiencing problems with retaining some of its most valuable employees. Building on your previous work in the case, you will need to analyze the critical HRM areas of training, performance management, and career management. Summarize key details about the case to date. What are the most important issues affecting SEIIC’s HRM? Your summary should be no more than one to two paragraphs. (Imagine that you are riding down the elevator with SEIIC’s CEO and she asks you to provide a high-level summary of what you’ve discovered so far. You have thirty seconds from the time she gets on the elevator until the time she gets off. What would you say?) Evaluate at least three current approaches or trends related to training (in organizations), including pros and cons of each. Justify a training best practice for SEIIC to help it meet customer service expectations and enhance retention of employees. Evaluate at least three current approaches or trends related to performance management, including pros and cons of each. Justify a performance management best practice for SEIIC to help it meet customer service expectations and enhance retention of employees. Evaluate at least three current approaches or trends related to career management, including pros and cons of each. Justify a career management best practice for SEIIC to help it meet customer service expectations and enhance retention of employees. Course Project Scenario Savannah Engineering, Inspection and Insurance Company Savannah Engineering, Inspection and Insurance Company (SEIIC) is one of America’s oldest insurance companies specializing in equipment inspection and insurance for companies in the manufacturing, transportation, and energy sectors. Founded in 1873 and named for the first steam-powered ship to cross the Atlantic, SEIIC has grown to become a global leader in the application of engineering principles to safety and risk management. With more than 4,500 employees in 14 principal offices and 55 field locations around the world, SEIIC stands ready to meet industry needs on any continent. More than 50% of the SEIIC employees have an engineering or technical background. Accordingly, college recruiting and training are major features of the HR program. Although SEIIC has been known as a great place to work, turnover/retention issues need constant attention in the highly competitive labor market for technical personnel. In the past, the organization was also known for outstanding customer service and for building long-term relationships with its many business partners. However, this image has slipped in recent years as the organization and market have undergone significant change and SEIIC has struggled to respond in effective ways. As a result, SEIIC has decided to undertake a complete updating of its human resources management practices. To accomplish this effort, the company wants to investigate emerging trends in HR and to identify best practices for major HR processes.