The CK&M Company manufactures a robotic vacuum called the Robo2000
The CK&M Company manufactures a robotic vacuum called the Robo2000. The company sells the vacuum to discount stores throughout the country. The Robo2000 is a basic robotic vacuum with a remote and is significantly less expensive than the robotic vacuum that requires a smartphone and app offered by the competitor, Stone Manufacturing. Furthermore, CK&M has experienced production problems that have resulted in significant rework costs. Stone’s model has an excellent reputation for quality.
Is CK&M’s current strategy that of product differentiation or cost leadership?
What about the strategy of Stone Manufacturing?
CK&M would like to improve quality and decrease costs by improving processes and training workers to reduce rework. CK&M’s managers believe that increased quality will increase sales.
Develop an appropriate strategy to achieve this goal.
For each of the 4 perspectives, propose criteria that you would include in a balanced scorecard for CK&M.
Sample Solution
CK&M's current strategy is cost leadership. This is because the Robo2000 is significantly less expensive than the robotic vacuum offered by Stone Manufacturing. CK&M is selling the Robo2000 to discount stores, which indicates that they are targeting price-conscious customers. The fact that CK&M has experienced production problems that have resulted in significant rework costs also supports the idea that they are focused on cost leadership. By cutting costs, CK&M can offer the Robo2000 at a lower price than their competitors, which will give them a competitive advantage.Full Answer Section
Stone Manufacturing's strategy is product differentiation. This is because their robotic vacuum is more advanced than the Robo2000 and requires a smartphone and app. Stone's model also has an excellent reputation for quality. By offering a more differentiated product, Stone Manufacturing can charge a higher price than CK&M. Here is a table summarizing the strategies of CK&M and Stone Manufacturing:Company | Strategy |
CK&M | Cost leadership |
Stone Manufacturing | Product differentiation |
- Investing in new technology to reduce production costs.
- Improving their quality control processes to reduce rework costs.
- Negotiating better prices with suppliers.
- Distributing the Robo2000 through a wider range of channels, such as online retailers.
- Developing even more advanced features for their robotic vacuum.
- Offering a wider range of colors and styles.
- Providing better customer service.
- Investing in marketing and advertising to raise awareness of their brand.