THE IMPACT OF TQM ON PERFORMANCE

IMAPCT OF TQM ON PERFORMANCE Project description THE IMPACT OF TQM ON PERFORMANCE THEORETICAL FRAMEWORK INDEPENDENT VARIABLES: TQM: Top Management Commitment, Strategic Planning, Customer Focus, Training & Learning, Process Focus, Employee Involvement, Management by Fact, Continuous Improvement, Rewards & Recognition MODERATING: 1- QUALITY CULTURE 2- KNOWLEDGE MANAGEMENT: K. Identification, K. Acquisition, K. Storage, K. Sharing, K. Application MEDIATING: INNOVATION: Administrative, Product, Process DEPENDENT VARIABLE: PERFORMANCE IN PUBLIC UNIVERSITIES IN SAUDI ARABIA FROM THE PERSPECTIVE OF THE FACULTY MEMBERS Guideline ABSTRACT Chapter 1: Introduction - Background of the Study - Problem Statement - Research Questions - Research Objectives - Significance of the study - Scope and Limitations of the Study - Organization of the Thesis Chapter 2: Literature Review Critical reviews of literature and theories related to the topic of the thesis and the relationship between variables. Chapter 3: Methodology Methodology describes the methods and techniques as follows: - Research Framework - Hypotheses/Propositions Development - Research Design - Operational Definition - Measurement of Variables/Instrumentation - Data Collection: - Sampling - Data Collection Procedures - Techniques of Data Analysis NOTE: 1-All 30 references high impact and date of publish start 2011 to present day 2-Questionnaire survey for all variables 3-Quantitative methodology