The Plaza Inn Research

Use these two perspectives to provide the BEST analysis of the case.

  1. Decision-making – how are decisions made? What levels of staff are involved? What information or data is being used, or are decisions made intuitively? What is the effect of this process? Is data being collected and analyzed in a way that helps managers make better decisions?
  2. Rewards systems – What kind of behavior is being rewarded and is that the kind of behavior that will improve the work?
    When writing the paper, your interpretation of facts, statements, etc., should be reasonable and objective; don’t rely on generalizations and platitudes. Avoid presenting a one-sided argument that excludes factors not favorable to your conclusions.