tt06 buisness part 1
PORTFOLIO OF EVIDENCE: ACTIVITIES
Part 1: SITXMGT501 Establish and conduct business relationships
Objective To understand how to establish relationships within appropriate cultural context.
Activity What characteristics should you demonstrate when establishing relationships, regardless of the cultural context? In your answer be sure to explain why for each characteristic that you identify
Considering your answers above, what cultural issues might you need to be aware of for various cultures? Identify and explain at least two possible issues in the space below:
Objective To understand how to build trust and respect in business relationships through use of effective communication skills and techniques.
Activity What communication skills and techniques can you use to build trust and respect in a business relationship? Identify and explain at least three:
How can these communication skills and techniques be used to build trust and respect in a business relationship? In your answer be sure to give at least two reasons why:
Objective To understand how to proactively identify and take up opportunities to maintain regular contact with customers and suppliers.
Activity How can you maintain regular contact with customers and suppliers in a business situation?
Explain how each of these ways of contact are successful?
How can you go from being reactive to proactive? Explain your answer in detail.
Objective To understand how to conduct negotiations in a professional manner in the relevant cultural context.
Activity Describe what ‘negotiation’ means. In your answer give an example of a work situation in which you would have to negotiate in a professional manner.
What is ‘professional manner’? Using your own words, provide a definition:
Should a business organisation have standards that are expected in regards to a ‘professional manner’? Why or why not.
Objective To know how to conduct negotiations in the context of current organisation goals.
Activity What are the typical workplace procedures regarding negotiations? Identify and explain your answer in detail:
Objective To understand how to maximise benefits for all parties through use of established negotiation techniques and in the context of establishing long term relationships.
Activity What 3 elements should be taken into account during negotiation? Give a brief reason WHY for each element:
How can these elements maximise the benefits for all parties? Explain your answer in detail:
Objective To understand how to incorporate feedback and input from colleagues into negotiation where appropriate.
Activity Why is it important to incorporate feedback and input from colleagues into negotiation?
Objective To know how to communicate results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes.
Activity What are workplace communication procedures? Why does an organization need these?
Who would need to see the results of a negotiation? Why?
Objective To know how to confirm agreements in writing according to organisational requirements, using formal contracts where appropriate.
Activity What should an organisation have in place regarding confirming agreements and using formal contracts?
Should they have template forms, for example? Why or why not. Explain your answer in detail.
Objective Obtain approvals for all aspects of formal agreements according to organisational procedures.
Activity Who would you need to obtain approval from in a business workplace (for formal agreements)? Why?
Identify and explain what the procedure(s) is/are to obtain approval in a business work place:
Objective To understand how to evaluate and act on the need for specialist advice as required.
Activity Which external parties and specialists should you deal with for contracts, legal and business matters? Why? Explain your answer for each party/specialist you identify:
If you have not dealt with anyone – who could you contact if required?
Objective To know how to proactively seek, review and act upon information needed to maintain sound business relationships.
Activity How might your relationship vary between yourself and your…………………………. in a business workplace? Explain your answers in detail:
Objective To understand why to honour agreements within scope of individual responsibility, complying with agreed terms.
Activity Why is it important to honour agreements, within scope of your responsibility? Explain your answer in detail.
Objective To know how to take account of agreed performance indicators.
Activity What are performance indicators? Explain your answer and give an example.
Objective To know how to make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues.
Activity Who would you need to inform of changes to agreements in a workplace? Why?
Why is it important to inform people of changes to agreements in a workplace? Explain your answer.
Skills and Knowledge Assessment One: Short Answer Questions
For the purpose of this assessment you will be required to provide clear, detailed, written answers to each of the questions outlined in this assessment task. Be sure to fulfill the word requirements for each question and to provide as much information as you can to show that you have a clear understanding of the concepts presented to you in this subject (do not worry if you go a little OVER the word limit!).
Total Marks: 15 marks
Objective To provide you with an opportunity to demonstrate your knowledge of the required skills, knowledge and critical aspects of assessment.
Activity Answer each question in as much detail as possible, considering organisational requirements for each one.
1. How can the following skills be used to aid in establishing and conducting business relationships? In your answer, give as much detail as you can and give examples for each to support your answer:
? Communication skills:
? Critical thinking skills:
? Initiative and enterprise skills:
? Literacy skills & Numeracy skills:
? Planning and organising skills:
? Problem-solving skills:
(Word limit: 500 words)
2. What are the principles of negotiation, stages in the negotiating process and different techniques that can be applied to negotiation?
(Word limit: 300 words)
3. What are the key components of contract law at an overview level? Identify and briefly describe each component in some detail.
(Word limit: 300 words)
4. What other legal requirements that impact negotiations and agreements in the relevant industry sector (e.g.) travel and tourism, including consumer protection could there be? Identify and explain at least two in detail in your answer.
(Word limit: 300 words)