post module assignment (understanding customer service)

Order Description

This is post module assignment for a master degree. It is about understanding customer service. There are 2 questions that must attempt. For each question should be 1500 worlds, that means for both must be reach 3000 words.
The first question is; (customer service sets the spec for supply chain improvement). Discuss
The second question is; (analyse the idea surrounding the “Moment of Truth’’ and Albrecht’s approach to the distinctive characteristics of effective customer service. How helpful are these approaches in understanding effective customer care).
General notes
For each question should include introduction and conclusion, not less than 300 words and not more than 350 words. You will be able to increase the amount of the conclusion up to 400 words. Please do your best to respond for each question. I would like to tell that I have very strict and hard marker. Please follow the above instruction carefully to avoid revision. Please just put in the reference list only the reference that you used to answer the both question.

Assignment instruction
• Each question should reach to 1500 world as it mentioned above. Both will equal 3000 words minimum.
• Please use appropriate heading and subheading for each question.
• Please use diagram, bar chart, picture or any necessary images that support the answer.
• Please use at least 17 references from online book, or article or journals, such Emerald or Google, which that easy for me to find them or access to them when I check. (only online)
• Please make it simple and direct and strong meaning.
• Please use appropriate one true example for each question.
• Please site any information or ideas .
• Please make sure that plagiarism less than 5%.
• Please respond for each question with strong ideas.
• Please use Harvard style for referencing and writing.

This is post module assignment for a master degree. It is about understanding customer service. There are 2 questions that must attempt. For each question should be 1500 worlds, that means for both must be reach 3000 words.
The first question is; (customer service sets the spec for supply chain improvement). Discuss
The second question is; (analyse the idea surrounding the “Moment of Truth’’ and Albrecht’s approach to the distinctive characteristics of effective customer service. How helpful are these approaches in understanding effective customer care).
General notes
For each question should include introduction and conclusion, not less than 300 words and not more than 350 words. You will be able to increase the amount of the conclusion up to 400 words. Please do your best to respond for each question. I would like to tell that I have very strict and hard marker. Please follow the above instruction carefully to avoid revision. Please just put in the reference list only the reference that you used to answer the both question.

Assignment instruction
•    Each question should reach to 1500 world as it mentioned above. Both will equal 3000 words minimum.
•     Please use appropriate heading and subheading for each question.
•    Please use diagram, bar chart, picture or any necessary images that support the answer.
•    Please use at least 17 references from online book, or article or journals, such Emerald or Google, which that easy for me to find them or access to them when I check. (only online)
•    Please make it simple and direct and strong meaning.
•    Please use appropriate one true example for each question.
•    Please site any information or ideas .
•    Please make sure that plagiarism less than 5%.
•    Please respond for each question with strong ideas.
•    Please use Harvard style for referencing and writing.