What is the “Expectation Gap”? How might it be overcome?

The essay should have the Reference section.
•    A direct quotation from a text must be indicated by the use of quotation marks and the source of the quote (title, author, page number and date of publication);
•    A paraphrased summary must be indicated by attribution of the author, date and source of the material including page numbers for the section(s) which have been summarised.
Use the Harvard method of referencing.
Will appreciate if you use the following books for the reference;
Current Issues in Auditing – Edited by Michael Sherer And Stuart Turley.
The Audit Process -principles, practice and cases -by Iain Gray and Stuart Manson.

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