What service product does your agency offer? How valuable do you believe your service product is to the public? Where does it rank with other public services? What kinds of things can be done to develop and enhance your service? (If you have not been employed in the emergency services, use your readings to respond to the questions.)

Discussion 3

What service product does your agency offer? How valuable do you believe your service product is to the public? Where does it rank with other public services? What kinds of things can be done to develop and enhance your service? (If you have not been employed in the emergency services, use your readings to respond to the questions.)

Your response to this discussion question should be 250-300 words minimum.  Use references appropriately in APA style. Your initial response is due Friday before 11:59 pm. Your response to two other students is due Sunday before 11:59 pm. Your comments should add substantively to the discussion and not just show agreement. Remember to be collegiate in your responses to other students; in other words, polite and respectful.

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respone 1

It is indeed a proven matter of fact that human resource is central to success in every industry regardless of their nature and size. Same way EMS requires an efficient HRM. However, it becomes crucial for EMS to have comparatively more compelling and integrated human resource department because it deals with emergency services and only an efficient human recourse can minimize the chances of risk. Employees and volunteers in the EMS department should be intact with the moral principles of EMS by sufficiently providing them with perks. A happy employee works efficiently and diligently strives to minimize risk factor.

That’s a favor this course offered me. I enhanced my knowledge and the credit goes to my teacher and reading materials that helped me understand the value of reading processing knowledge on my little knowledge. It was a wee bit challenging in terms of demanding time and present mind to understand the complexities of the subject.

People who work in these industries have needs; families, aspirations and lives just like everyone else who’d work in a multinational corporation. However, handsome salaries and perks always result into employee satisfaction. Employee satisfaction is equally important as customer satisfaction and therefore, it becomes crucial for the employers to provide handsome packages to keep them motivated to provide efficient services. As a manager it becomes imperative of me to react upon the situation and respond to the employee dissatisfaction.

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respone 2

Betterson Agency offers human resource management and financial consultation products to both the public and organizations. On the part of human resource management, the agency focuses of offering outsourcing services to organization such as recruiting on  the behave of the organization and offering on job training services to the organizations’ employees when services fall due. On the side of financial consultation, the agency focuses on offering guidance and advice regarding to investments to both the public and organizations.

The services offered by this agency a very valuable to the public, organizations, government and the agency employees. First, it plays a great role in helping the public and organizations make the right investment decisions. In addition, it offers quality human resource services to organizations that enabling them to get highly qualified and competent employees. The employees of the agency benefit a lot from it since they earn their living and grow professionally. On the other hand, the government benefit from the business licensing and taxes paid by the agency. Betterson Agency stands the third in position as per the service category in San Francisco City.

Betterson Agency needs to incorporate a number of things in order to better its services in the future. First, there is a great need to focus on delivering quality service to all its customers. Quality services will help the agency to retain and attract more customers in future. In addition, the agency also needs to focus on marketing its services in the entire region in order to create awareness to all the people about its services and thus attracting more customers. Moreover, there is a great need for the agency to focus on employing qualified and competent employees in order to enhance its services (Blythe, 2006).