When consumers today purchase goods and services, they are increasingly looking for value, not a service experience. Critically discuss this statement.

When consumers today purchase goods and services, they are increasingly looking for value, not a service experience. Critically discuss this statement.
this coursework should be written in a report style with sub-headings. the word count is 2500 10%+-. i will be attaching few documents and they should be read thoroughly as there are important notes and theories that must be used while writing the report. marking grid will be attached so the writer MUST use the details for the first class as I am paying for first class. different examples should be used where needed as to support the argument.