You have been asked to give advice to the management of a private, unionised care home for the elderly. The Care Home management has noticed that there are increasing problems with a high turnover of staff in key positions where qualified and experienced

Project description
You have been asked to give advice to the management of a private, unionised care home for the elderly. The Care Home management has noticed that there are increasing problems with a high turnover of staff in key positions where qualified and experienced nurses are required. The organisation offers a competitive salary and there seems to be no problem in recruiting these staff, but the problem is getting them to stay.

A year ago, the management undertook a staff satisfaction survey and there was a good return rate for this. Staff members seemed keen to raise a number of issues.

Significant numbers referred to the following:

Days set aside for training were often postponed due to staff shortages
In some areas there seemed to be problems with staff not getting on well with their supervisors, and commenting on favouritism in allocation of work and approval of requests for time -off etc.
Working with the residents was often very stressful due to staff shortages resulting from high turnover, staff absence and the demanding nature of the work.
Staff do not feel that management listen to their views about the problems at work

Since the survey, nothing much has changed and the problems are getting worse.

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