Report, Presentation, Analysis and recommendation of Company AT&T – American Telephone and Telegraph

Respond to the following:

1. Describe how manufacturing and service firms differ.

2. Identify and discuss the issues global service businesses must overcome as they
expand into foreign markets?

3. Describe the importance behind a service location decision.

4. What is the difference between a queue and a virtual queue? When might a virtual
queue be used?

5. What type of queuing system does a fow-channel, three-phase system refer to?
Please use at least 1 reference from chapter 12 in the attached textbook

b) Which future business level strategy do you consider as more appropriate for the
organization so as to achieve an advantageous position relative to its competitors?
Appendices are put at the very end of the coursework Each appendix should be
clearly, neatly and numbered

In Appendix ensure that you have included the following information:

1. Structure of the organization and organizational chart

2. Members of the Management Team and Board of Directors

3. Diagrams or table to support your PESTEL, Five Forces and VRINE analysis

4. Oganisational Performance summary of the last 3 years. Include both key financial
metrics (e-g. Profit/loss, ROA) and operational measures (e.g. innovation, quality of
services)

5. Investment/Funding Information

6. Product or serch illustrations or product packaging samples