Analyze the following scenario for the company Specialty Global Coffee and calculate a ROI: • Specialty Global Coffee plans to roll out a new initiative to enhance customer service representatives’ performance in the Seattle, Montreal, and Wroclaw, Poland locations. • The vice president of training and the vice president of customer service have decided to develop a job-aid in English, French, and Polish to distribute to each worker after a brief introduction during team meetings. • There will be a cost of $15,000 for a training representative to introduce the job-aid and distribute it during a total of 15 team meetings, each allotted 30 minutes for completion. • The cost to design, develop, and print the job-aid will be $25,000. • The fixed cost trend for the training department is $400 per performance intervention and training delivery hour. • There will be 300 total workers affected, with an average annual salary and benefits package of $50,000 each. The Vice Presidents conservatively speculate that the job-aid will increase the average customer service representative performance by 5 percent. Based on the above scenario, prepare a report that includes the following: • Explain and show the process that you used to calculate the ROI and discuss the results. • Determine whether the Specialty Global Coffee training intervention was effective in producing a positive or negative return on investment. • Identify and discuss the challenges an evaluator may face in a real-world ROI evaluation. • Discuss how training professionals can help organizations understand the difference between calculating ROI and calculating a program’s cost savings. • List any questions this assignment raised for you concerning the use of ROI in evaluation and the implications to the organization. • Provide recommendations you would make as a member of the training team. Support your assignment with at least three scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.