: Coping with Challenges

 

: Coping with Challenges

eview the case study below. Write a one page Written Response to the
questions listed at the end of the case study. COMPLETE this
assessment in a Word document and upload it to the Dropbox. You have
just made an informational presentation to a group of enrolees in your
new benefits program. You represent the insurance company and will
only be at this location for two days. One of the enrolees approaches
you and starts to critique or presentation. You aren`t sure how to
react. As you are formulating a response, he starts to cry. Describe
what you think might have triggered his initial critical reaction. Why
do you think he started to cry? Describe how you would handle this
situation.